Skip to main content
N
nevermime
Participant
January 25, 2017
Answered

This is frustrating and I'm NOT happy.

  • January 25, 2017
  • 1 reply
  • 246 views

I got this email saying that my ID hadn't been sent so my account wasn't accepted, saying that it would be cancelled within 7 days.

That was on 20/10/2016 and you've been taking money from me and did NOT cancel.I did not agree to this new contract we suddenly have and when I went to cancel it, you tried to charge me 80$.

I do not wish to have to go to a lawyer. I would suggest you contact me ASAP.

This topic has been closed for replies.
Correct answer Terri Stevens

My pleasure. It sounds like an administrative mistake and they are usually pretty good at putting these things right.

1 reply

Terri Stevens
Terri Stevens
Legend
January 25, 2017

Hello there,

I have passed details of your case onto Adobe

This is the message I sent:

Could someone have a look at the case of The user applied for an Academic subscription but did not supply any proof of an academic association. They were told of this by sales and informed the subscription would be cancelled in seven days. The thread is ambiguous but it looks as if the Op was instead transferred to a non academic plan without permission and has been charged ever since. The OP is now being asked for a penalty fee of $80 for early termination.

I am not an Adobe employee so cannot help you directly , but if someone from the company has not contacted you within a few days please send me an email or reply here and I'll try to pursue it further for you.

N
nevermimeAuthor
Participant
January 25, 2017

Thank you so much, I've been in chat for HOURS and they keep telling me the same stuff over and over and over. Telling me they never even sent me an email, even though I showed them that screen shot for proof.

Terri Stevens
Terri StevensCorrect answer
Legend
January 25, 2017

My pleasure. It sounds like an administrative mistake and they are usually pretty good at putting these things right.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices