This is some kind of nonsense, all applications and plans disappear from my account

Question

This is kind of a joke, after merging of account(I suppose that after that) I've lost lightroom 6 from my account, also I've lost my plan of Creative Cloud, whole invoice history also dissappeared.

My plan was paid in advance for one year, still 3 months left.

Cannot contact support, coz I have no app in my subscription, so I cannot use phone support

What the heck!

Peru Bob · Accepted Answer

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

Nancy OShea · Answer

What do you mean merging of accounts? This is a user-to-user forum.

Did you have two plans under different user IDs?

Are you logged-in to the correct account?

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

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