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acontigo
acontigo
Participant
July 30, 2014
Question

this morning I ask about the requirement to download the adobe Cs6 before i buy the product and the salesperson told me that i met the requirement for that particular software, so my surprise now when i open the file it says an error because my compu

  • July 30, 2014
  • 1 reply
  • 128 views

this morning I ask to a sales person about the requirement to download the adobe Creative Cs6 before i buy the product and the salesperson told me that my computer met the requirement for that particular software, so my surprise now when i open the file it says an error because my computer doesn't meet this requirement,  my computer is a OS X 10.5.8 and the requirement  is OS X v10.6.8 or v10.7 what can i do?

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1 reply

MichaelKazlow
MichaelKazlow
Legend
July 30, 2014

The requirements are online. For the Master Collection the requirements on Macs are:

Mac OS

  • Multicore Intel processor with 64-bit support
  • Mac OS X v10.6.8 or v10.7
  • 4GB of RAM (8GB recommended)
  • 15.5GB of available hard-disk space for installation; additional free space required during installation (cannot install on a volume that uses a case-sensitive file system or on removable flash-based storage devices)
  • Additional disk space required for disk cache, preview files, and other working files; 10GB recommended
  • 1280×900 display with 16-bit color and 512MB of VRAM; 1680×1050 display required and second professionally calibrated viewing display recommended for Speedgrade
  • OpenGL 2.0-capable system
  • DVD-ROM drive compatible with dual-layer DVDs (SuperDrive for burning DVDs; Blu-ray burner for creating Blu-ray Disc media)
  • Java™ Runtime Environment 1.6
  • Eclipse™ 3.7 Cocoa version (for plug-in installation of Flash Builder); the following distributions are supported: Eclipse IDE for Java EE and Java Developers, Eclipse Classic, Eclipse for PHP Developers
  • QuickTime 7.6.6 software required for QuickTime features, multimedia, and HTML5 media playbackOptional: Adobe-certified GPU card for GPU-accelerated performance in Premiere Pro; see the latest list of supported cards
  • Optional: Adobe-certified GPU card for GPU-accelerated ray-traced 3D renderer in After Effects; see the latest list of supported cards
  • Optional: Tangent CP200 family or Tangent Wave control surface for Speedgrade
  • Optional: 7200 RPM or faster hard drive (multiple fast disk drives, preferably RAID 0 configured, recommended) for video products
  • Broadband Internet connection and registration are required for software activation, validation of subscriptions, and access to online services.* Phone activation is not available.

You should have been given the correct information. Adobe offers 30-day money back guarantee.

You can find return information here:

Return, cancel, or exchange an Adobe order

acontigo
acontigoAuthor
Participant
July 30, 2014

Thank you Michael but i was doing an upgrade from my cs3 and Cs5.5 to 6 for the standard not the master, i spoke with the sales person and told me that won't be any problem, so now i have this issue

acontigo
acontigoAuthor
Participant
July 30, 2014

thanks I will try to call apple and see if they can do the upgrade

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