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Participant
November 1, 2023
Question

This serial number is already in use

  • November 1, 2023
  • 2 replies
  • 209 views

I just finished a new pc build, and I can't access my old harddrive. Now when I try to install my photoshop elements 10 on my new pc, i keep getting this message, "This serial number already in use." And I am not able to do anything else.

What do I need to do to get this to work?

This topic has been closed for replies.

2 replies

Peru Bob
Community Expert
Community Expert
November 1, 2023

...and make sure to only ask for your activations to be reset.

kglad
Community Expert
Community Expert
November 1, 2023

ask adobe support to reset your activation count.

 

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.