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Brice33315868vqpz
Participant
November 1, 2023
Question

This serial number is already in use

  • November 1, 2023
  • 2 replies
  • 209 views

I just finished a new pc build, and I can't access my old harddrive. Now when I try to install my photoshop elements 10 on my new pc, i keep getting this message, "This serial number already in use." And I am not able to do anything else.

What do I need to do to get this to work?

    This topic has been closed for replies.

    2 replies

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    November 1, 2023

    ...and make sure to only ask for your activations to be reset.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 1, 2023

    ask adobe support to reset your activation count.

     

    there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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