Skip to main content
H
Holmesian2
Participant
May 13, 2012
Question

Three Errors when Installing PS6: DF024, DW063, & DW050

  • May 13, 2012
  • 2 replies
  • 2662 views

First I don't understand why I am getting any errors at all.  I have an enormous Mac Pro with a 32gb of ram and lots of hdd space, a good GPU, etc.  My hardware can't be in the way of the fonts and things it seems to be having trouble downloading, or the PDF thing.

Here is the full error report:

DF024: Unable to preserve original file at "/Library/Application Support/Adobe/PDFL/10.9/Fonts/AdobeFanHeitiStd-Bold.otf"  (seq 51)

DW063: Command ARKDeleteFileCommand failed. (seq 51)

DW050: The following payload errors were found during install: ERROR: DW050:  - AdobePDFL CS6:

Install Failed

Anyone help me with this one?

Thanks,

Josh

This topic has been closed for replies.

2 replies

P
powerohana
Participant
July 24, 2012

I had the same problem. I erased that .otf file, but I opened it first and it was a font file.  I did something different this last install and it worked for me.  I removed all the double installs and only installed Dreamweaver, Flash Professional and Photoshop.. all (x64) but I would recommend if you have a (x86) computer or don't know.  Go with the safe bet of NOT installing the (x64) version.  I'll add the rest in a second install and just check those I missed later.  I also closed down my firewall and spyware detectors while I installed and set them back up afterwards.

M
Manish-Sharma
Inspiring
May 13, 2012

Try the following -

Goto "/Library/Application Support/Adobe/PDFL/10.9/Fonts"

If you find any directory in name 'AdobeFanHeitiStd-Bold.otf' ,delete it,

and then check

M
mikevictorick
Participant
May 20, 2012

Still doesn't work for me.

Exit Code: 6

Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DF024, DW063 ... WARNING: DS013, DW020 ...

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 3 error(s), 8 warning(s)

WARNING: DS013: Payload {D5B1535A-FDFC-4B40-B2E2-21DA83D9CB57} Adobe Audition 4.0.0.0 is already installed and the session payload {30FD541D-3C9D-41C4-B240-A994EE4E0231} Adobe Audition 5.0.0.0 has no upgrade/conflict relationship with it.

WARNING: DS013: Payload {0175676F-8C92-49F2-9131-D0D6AD654B41} AdobeHelp 3.4.0.0 is already installed and the session payload {AA0D312F-1570-4E7E-9A7D-E191E0090FEC} AdobeHelp 4.0.0.0 has no upgrade/conflict relationship with it.

WARNING: DS013: Payload {CCB778B5-25B8-4E57-9F20-72B11B443EF9} AmericanEnglishSpeechAnalysisModels 2.5.0.0 is already installed and the session payload {C5CA53A2-E722-4D76-B5AC-71522CC48AB3} AmericanEnglishSpeechAnalysisModels 3.0.0.0 has no upgrade/conflict relationship with it.

WARNING: DS013: Payload {1A1E5FF9-D0FD-42A3-8E18-E5E7E95E1AB4} DynamiclinkSupport 5.5.0.0 is already installed and the session payload {DE88AA40-6766-43D3-A755-8FC374B3D2C3} DynamiclinkSupport 6.0.0.0 has no upgrade/conflict relationship with it.

WARNING: DS013: Checking payloads upgrade/conflict relationships : Failed with code 1

WARNING: DW020: {EC6BD880-BAB1-4008-8941-57A33479E0A0} AIR for Apple iOS support (FB) 3.1.0.0 conflicts with: {E0BCE1AA-B57D-4983-A05A-1B2CBF124494} AIR for Apple iOS support (FB) 2.6.0.0

Please uninstall these products, restart your computer and then run this installer again.

WARNING: DW020: NOTE: Cannot set action to the payload {EC6BD880-BAB1-4008-8941-57A33479E0A0} AIR for Apple iOS support (FB) 3.1.0.0 as conflicting payload is installed.

WARNING: DW017: PayloadPolicyNode.SetAction: IN payload {EC6BD880-BAB1-4008-8941-57A33479E0A0} AIR for Apple iOS support (FB) 3.1.0.0 is required by {59EBB3D9-AA2A-4068-AB48-75ED6879B5F9} AIR for Apple iOS Support Wrapper 3.1.0.0 but isn't free. Reason: This payloads conflicts with something installed

----------- Payload: {557F9FD3-EED8-43D7-AF29-0F19CA832728} AdobePDFL CS6 10.9.0.0 -----------

ERROR: DF024: Unable to preserve original file at "/Library/Application Support/Adobe/PDFL/10.9/Fonts/AdobeGothicStd-Bold.otf" (Seq 52)

ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 52)

ERROR: DW050: The following payload errors were found during install:

ERROR: DW050:  - AdobePDFL CS6: Install failed

-------------------------------------------------------------------------------------

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices