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defaultjoj4u4p44pv8
Participant
November 8, 2021
Question

Todos os Apps Adobe estão pedindo login e depois fecham sozinhos

  • November 8, 2021
  • 1 reply
  • 1227 views

Boa noite.

 

Faz mais de uma semana que estou com um erro bem chato. Quando eu fico muito tempo com algum app Adobe fechado ou eu reinicio meu computador eu não consigo mais abrir nenhum software da Adobe.

 

Quando eu abro ele pede meu login e senha, eu entro com meu login e senha, o app carrega e em menos de 5 segundos ele fecha novamente. Testei os que eu mais uso: Premiere, After Effects e Photoshop.

 

Eu só consigo abrir de novo quando vou no Gerenciador de Tarefas e fecho todos os processos da Adobe e vou no %AppData% e apago todos os arquivos da pasta Adobe. Ai consigo abrir os apps, logar com minha conta e ele não vai pedir login de novo até eu reiniciar o pc.

Não sei se é uma incompatibilidade com alguma atualização do Windows, mas é bem chato o processo, ainda mais porque são vários processos da Adobe que tem que ir matando um por um até poder apagar a %AppData%.

Nota: percebi que esse problema começou depois da atualização para os apps versão 2022. 

Tem um jeito melhor de resolver essa situação de forma prática? Em último caso desinstalar tudo e reinstalar a versão de 2021? Mas vai resolver? Dá mó trabalho reinstalar tudo, ai queria saber se resolveria COM CERTEZA antes de testar.

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 9, 2021

first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
if you're unable to download the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

    D
    defaultjoj4u4p44pv8Author
    Participant
    November 10, 2021

    Hi, it took me a while to do all the steps you indicated.

    Unfortunately it didn't work and I still have the problem. The only thing that has changed is that now the apps ask me to log in to the Adobe Cloud account and that I log off my computer and add it again to be able to use it.

    At least I can use the apps, but it's pretty boring the whole process of logging in whenever I'm going to use an app and having to log off before logging in again.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 11, 2021

    if you have to repeatedly sign in there's something on your computer (eg, av, antimalware, cleaner, defragger etc), removing/corrupting your stored adobe credentials which are stored in your oobe folder.

     

    A) Mac OS: /Users/<user folder>/Library/Application Support/Adobe/OOBE
    NOTE: \Users\<user folder>\Library\ is hidden by default. To unhide see below*

     

    B) Windows: C:\Users\<user folder>\AppData\Local\Adobe\OOBE
    NOTE: C:\Users\<user folder>\AppData is hidden by default. To unhide see below*

     

    *see bottom of https://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html for info on unhidding
    ////////////////////////////////////////////////////////////////////////////////////////

     

     

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