Trail ending

Question

Hi i installed the 7 day trial on a personal account then i signed in with my student account to buy the creative cloud pack and its saying my trial has ended and i cant access anything anymore, i have paid for the creative cloud pack with all the products yet i cant seem the get the creative cloud app to change to m yaccount and its saying i have no plan anymore, does anyone know how to fix this?

John T Smith · Answer

You need to cancel and then sign OUT of your personal account before you sign IN with another account

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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