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domj64975893
Participant
May 21, 2017
Answered

trail with bought student contract

  • May 21, 2017
  • 2 replies
  • 371 views

hey i have bought a student option for £10 it was working fine but i had to restart my computer this caused me reinstalling everything including creative Claude  and Photoshop. its now says that i only have a 7 day trail. Does anyone have any idea what i could do?

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Correct answer Sheena Kaul

Hi Dom,

Please see Update on Creative Cloud Trials | Adobe Customer Care Team

You can Contact Customer Care for more details.

Regards,

Sheena

2 replies

cmgap
Community Expert
cmgapCommunity Expert
Community Expert
May 21, 2017

Did you try to uninstall and reinstall a second time?

Did you completely sign out of CC Manager and then back in?

Are you on a mac or windows machine?

Can you send a screen shot of what you are seeing when you open Lightroom and also your CC Manager?

Here is a link to Adobe troubleshooting advices: Stop Creative Cloud from reverting to trial mode

D
domj64975893Author
Participant
May 21, 2017

1. No i haven'r tried to reinstall cc manager

2. No i haven't signed out, i had to get  my pc repaired and after repair the whole pc had to be reset to factory settings. After reinstalling CC and signing back in to it, it only allowed me to try out the 7 day trail.

3. Windows

Sheena Kaul
Sheena KaulCorrect answer
Legend
May 22, 2017

Hi Dom,

Please see Update on Creative Cloud Trials | Adobe Customer Care Team

You can Contact Customer Care for more details.

Regards,

Sheena

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