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Correct answer DelphiZoa

Hi Yakumary,

To clarify, your transaction went through, but you do not have access to the product or plan you ordered, is that correct? Unfortunately, we here on the forum cannot resolve the issue, since we are community members like you and do not have access to accounts. To contact Adobe directly via chat or phone, go to Contact Customer Care​. Make sure you are signed in and then select Account Issues > Payments, invoice, orders > Show me my contact options.

2 replies

yakumary32745646
yakumary32745646Author
Participant
September 2, 2018

Thank u folks..

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
September 3, 2018

Post back if you still have problems after contacting Customer Care.

ABAMBO | Hard- and Software Engineer | Photographer
yakumary32745646
yakumary32745646Author
Participant
September 3, 2018

sure thank u

DelphiZoa
DelphiZoaCorrect answer
Participating Frequently
September 2, 2018

Hi Yakumary,

To clarify, your transaction went through, but you do not have access to the product or plan you ordered, is that correct? Unfortunately, we here on the forum cannot resolve the issue, since we are community members like you and do not have access to accounts. To contact Adobe directly via chat or phone, go to Contact Customer Care​. Make sure you are signed in and then select Account Issues > Payments, invoice, orders > Show me my contact options.

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