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paul_finnerty
Participant
January 3, 2018
Answered

Transaction History receipt

  • January 3, 2018
  • 1 reply
  • 544 views

I updated my subscription today for Creative Cloud CC and need a record of previous monthly payments made prior to this update. Unfortunately when I go through the suggested process of; Manage plan_Plan details_Payment details...the Billing History section doesn't appear I only have the 'edit payment details' and Redeem a redemption code' links.

The billing history was there before I renewed my subscription and activated the new redemption code but I didn't save it then thinking it would show the latest along with the older monthly charges. Now there is no billing history at all.

Any ideas where I can go to get it?

Regards

Paul.

This topic has been closed for replies.
Correct answer DelphiZoa

Hi Paul,

If your billing history for the previous cycle isn't showing up under Manage plan, the best bet is to Contact Customer Care to get an invoice.

1 reply

DelphiZoa
DelphiZoaCorrect answer
Participating Frequently
January 3, 2018

Hi Paul,

If your billing history for the previous cycle isn't showing up under Manage plan, the best bet is to Contact Customer Care to get an invoice.

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