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Weltburgerin
Participant
Oct 4, 2023 1:02 PM UTC
Question

Transfer od license adobe design premium CS5

Hi,

I've  Adobe Design Premium CS5 Windows and I want to transfer the license.

Adobe support tell me that I have to publish a message here to open a ticket to start the license transfer process.

Any help?

Thanks!

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    5 replies

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    Oct 4, 2023 2:35 PM UTC
    quote

     

    Adobe support tell me that I have to publish a message here to open a ticket to start the license transfer process.


    By @Weltburgerin

     

    Adobe support was incorrect.  This is a user to user forum with only occasional participation by Adobe employees, and those Adobe employees that do reply here do not have the power to do that. 

    Go to the link given by kglad . 

     

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Oct 4, 2023 2:38 PM UTC

    @Peru Bob 

     

    adobe support does not offer any support for cs5 license transfer.  i'm pretty sure they advised the op to go to the forums to get help on how to start the license transfer process.

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      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      Oct 4, 2023 1:17 PM UTC

      you don't transfer a license.

       

      if you no longer want it on a particular computer, open a cs5 app on that computer and click help > deactivate BUT don't do that until you've secured your serial number.

       

      to install on a new computer, start the installation file and when prompted for your serial number to activate your cs5, enter it.

       

      if you have any problem finding your serial number or the installation file, post here.

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      WeltburgerinAuthor
      Participant
      Oct 4, 2023 1:21 PM UTC

      I want to transfer a license for another user. I filled out the transfer of license form, but how do I send it?

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      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      Oct 4, 2023 1:26 PM UTC

      all the info is at http://helpx.adobe.com/x-productkb/policy-pricing/transfer-product-license.html

       

      ie, it's not clear this is still possible.

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