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Neeraj269883151yrf
Participant
January 4, 2023
Question

Transfer of legacy (non cloud) license on old PC to new PC

  • January 4, 2023
  • 1 reply
  • 1251 views

Hi, 

 

I purchsed several Adobe products (Photoshop, Illustrator, DC) that are active on an old PC that I would like transferred to my new PC. I have the license keys, but am unable to get them transferred as I did not have a cloud account established at that time. I have been handed off to numerous Adobe support team members with no resolution for what seems to be a fairly trivial matter. 

Appreciate any assistance that can be shed.

 

Thanks.

    This topic has been closed for replies.

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 4, 2023

    trivial.  no.

     

    to start, anything before cs5 is no longer able to be activated. 

     

    cs5, cs5.5 and cs6 can be activated but require the correct installation files and matching serial numbers AND a compatible os. 

     

    that said:

     

    what versions do you have?

     

    what os version is on the computer being used for installation?

     

    what exactly do you see when starting the installation and entering your serial number?

     

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

     

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

     

    <moved from using the community>

    N
    Neeraj269883151yrfAuthor
    Participant
    January 4, 2023
    Hi,

    Thanks so much for your response and assistance.

    *now, what versions do you have?*


    - Adobe Systems - Adobe Illustrator CS5.1
    - Adobe Systems - Adobe Photoshop CS5.1


    *what os version is on the computer being used for installation?*


    - Windows 11 Pro


    *what exactly do you see when starting installation and entering your
    serial number*


    - First issue is getting the download of the correct version. I was
    successful with Illustrator but no luck with Photoshop or DC.


    Thanks again.

    - Neeraj
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 4, 2023

    so, illustrator is installed and activated on your win 11 computer?

     

    re: photoshop cs5.1, https://prodesigntools.com/adobe-cs5-5-direct-download-links.html

     

    follow the directions (esp, step 1)

    save the install file. it may not remain online.

    thank jim @ prodesigntools.com

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