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jefff65071228
Participant
January 31, 2022
Question

Transfer PSE13 to new computer?

  • January 31, 2022
  • 2 replies
  • 107 views

I own the CDs and serial number for Photoshop Elements 13. I've used it on a computer which is now dead and nothing is obtainable on it.  I want to install PSE13 on my new computer, but the installation tells me it is already registered and that I need to unregister it.  Can anyone tell me how to do this please?  Thank you.

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2 replies

John T Smith
Community Expert
Community Expert
January 31, 2022

Do you actually mean that you have used up your 2 allowed installs?

 

(this is the ONLY support Adobe still offers for old programs)
When you can't deactivate a serial number
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

kglad
Community Expert
Community Expert
January 31, 2022

you don't need to register it, again.

 

unless the message was something about an excess activation count you can just continue to install it.

 

<moved from acct, payment & plan>