Skip to main content
Participant
January 8, 2021
Question

transfer to new pc

  • January 8, 2021
  • 2 replies
  • 267 views

Recently bought new pc. Have acrobat reader paid subscript on old one.

Followed all instructions to deactivate/activate . No luck. Cant find serial #.

Adobe says I only have free version despite paying 14.99/mo for more than a year.

Can anyone help?

This topic has been closed for replies.

2 replies

AxelMatt
Community Expert
Community Expert
January 8, 2021

...Have acrobat reader paid subscript on old one...

Which Adobe programs does this affect exactly?

To use Acrobat Reader you don't need a subscription. It's free.

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
Bill5C7CAuthor
Participant
January 9, 2021
I wish I could give a better answer. I've been paying 14.99/mo. more than a
year. However Adobe says I only have free version. I do have full creating
and editing ability. What the program actually is called, I dont know.
Regardless, I need to use it in new pc. But how?
John Waller
Community Expert
Community Expert
January 9, 2021

>>>However Adobe says I only have free version.

Free version or trial?

 

When you open the software, click Help > System Info and tell us what the first few lines say.

John T Smith
Community Expert
Community Expert
January 8, 2021

Lost information https://community.adobe.com/t5/Premiere-Pro/Find-serial-number-without-Adpbe-ID/td-p/7769446
- page has links to programs to find an installed serial number in Mac or Windows
- Also https://helpx.adobe.com/download-install/kb/find-serial-number.html
- when you find your serial number(s) write them down and put in a desk drawer

Bill5C7CAuthor
Participant
January 8, 2021
Thanks John. Ive tried these links multiple times to no avail