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RCSIHelpdesk
RCSIHelpdesk
Participant
September 11, 2015
Question

Transferring CS3 Standard to new PC - no Deactivation Button under Help

  • September 11, 2015
  • 1 reply
  • 388 views

Just trying to transfer a CS3 Standard license from an old PC to a new PC but there's no Deactivation Button under the Help menu

I have the software installed on the new PC and the serial gets a green tick but when it goes online to activate the error is that there's too many licenses in use and to Deactivate on the other PC

    This topic has been closed for replies.

    1 reply

    Ned Murphy
    Ned Murphy
    Legend
    September 11, 2015

    Contact Support thru chat and ask them to reset your activations.

    For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
    Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.


    Serial number and activation chat support (non-CC)
    https://helpx.adobe.com/contact.html?step=PHSP-PHXS_downloading-installing-setting-up_licensing-activation_stillNeedHelp

    natalieb63313739
    natalieb63313739
    Participating Frequently
    September 11, 2015

    Support through chat is not helpful as CS3 is no longer supported through this channel

    Ned Murphy
    Ned Murphy
    Legend
    September 11, 2015

    Unless you have a volume license, as long as you only ask them to reset the activations (and nothing else) they are supposed to accommodate you.  Try again if you were incorrectly told otherwise.

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