Transferring Design Suite from a dead computer

Question

I had purchased the Creative Cloud Design Suite for students a couple years ago, and downloaded it onto my laptop. My old laptop recently died and I had to get a new one. I see answers for transferring the programs by first deactivating them on the old computers first, but my old computer no longer even turns on. How do I get my design suite back up and running an on my new laptop?

Thanks.

John T Smith · Accepted Answer

When you have a non-functioning computer and can't deactivate a serial number

BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT

Adobe ID and registration support (non-CC) http://helpx.adobe.com/x-productkb/global/service-c1.html

Download & Install instructions https://forums.adobe.com/thread/2003339

-kglad links in reply #1 here https://forums.adobe.com/thread/2260248 will help

-you will need to enter your original serial number during install for non-Cloud programs

John Waller · Answer

ashleyr34612713 wroteI had purchased the Creative Cloud Design Suite for studentsCloud or perpetual?Do you have: Creative Suite Design Standard (purchased outright)Creative Suite Design Premium (purchased outright)Creative Cloud Membership (subscription)If Creative Suite, you need to contact Adobe, explain what has happened and get them to free up the activationIf Cloud membership, log in to your Adobe account with your Adobe ID and deactivate the old computer remotely yourself.If you've only ever activated on one computer, there is no problem since you're entitled to two simultaneous activations. So you would still have one spare.

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