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GRANT23299563ys4u
Participant
February 23, 2022
Question

Transferring Photoshop & Premiere Elements from old laptop to new laptop

  • February 23, 2022
  • 3 replies
  • 194 views

Several yrs. ago, I purchased Adobe Photoshop Elements 12 & Premiere Elements 12.  They're installed on my old HP laptop.  I just purchased a new Dell Latitude laptop, and I would like to be able to install them on the new laptop.  I don't have the serial # for that software.  Options?

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3 replies

ProDesignTools
Community Expert
ProDesignToolsCommunity Expert
Community Expert
February 23, 2022

This guide should help fill in any needed details, including how to retrieve your installed serial number and how to get the direct download links for that software version:

 

How to Move Adobe Software or License Between Two Computers

 

 

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
February 23, 2022

Lost information https://community.adobe.com/t5/Premiere-Pro/Find-serial-number-without-Adpbe-ID/td-p/7769446
- page has links to programs to find an installed serial number in Mac or Windows

 

Two ideas that MAY work to install and/or run old programs in Windows 10 (and MAYBE Windows 11 ?)
-RIGHT click the program icon or EXE and select a compatibility mode in the pop up option window
-and/or select Run as Administrator to assign FULL Windows permissions
-also https://helpx.adobe.com/x-productkb/global/create-local-administrator-account-windows.html

B
Community Expert
Ben MCommunity Expert
Community Expert
February 23, 2022

You could try this to find your serial number in other ways: https://helpx.adobe.com/photoshop-elements/kb/find-serial-number-elements.html . Also it's worth noting that the 9 year old versions of Photoshop/Premiere elements might not work on your new laptop so you might have to purchase the new version.

G
GRANT23299563ys4uAuthor
Participant
February 23, 2022

Thanks Ben. Adobe has no record of my email address or my purchase. Your
note re: my version of Photoshop perhaps not running on the Latitude w/
Windows 11 is well-taken. I may have to bite the bullet & purchase the new
product.

--

*Grant Winston*
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