Skip to main content
J
Jehrichow
Participating Frequently
September 4, 2024
Question

Travelling with Adobe in other countries - Indesign does not work, suddenly unlicensed. What now?

  • September 4, 2024
  • 8 replies
  • 634 views

Hello!

...The German Telephone support could not help me and told me to post my issue here.

 

I am German and frequently travelling with my Computer to Spain. This year I am here for +60 days.

All of a sudden my CS6 does not work. Yes, I know it is an old version... but I was working with it for the last 9 years. No issues ever.

 

I have been to Spain about four weeks ago - for then already 30 days. Suddendly I had this massage comming up:

I could not work with Indesign anymore.

Then I went to Germany, deinstallend Indesign etc. - took the license out of the creative cloud. Then installed Indesign newly, added the licenses - and could work without any issues...

 

I did not have this issue during the last nine years... even when I was travelling. But I did never travel more than 30 days...

 

Now I am back to Spain. I opened Indesign - and the whole trouble occored again.

So it seems I am not able to use Indesign in Spain - though I have got a valid license.

What can I do? Thank you!

This topic has been closed for replies.

8 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
September 5, 2024

you're welcome.

 

<moved from cc desktop bugs>

    J
    JehrichowAuthor
    Participating Frequently
    September 5, 2024

    I can open it for 20 sec and then I get the pop up and then it is shut down.

    I think I will let this computer at home an work with team viewer on it from on the road...

     

    @kglad Thanks for your support!

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 4, 2024

    no.

     

    can you open photoshop cs6?

    J
    JehrichowAuthor
    Participating Frequently
    September 4, 2024

    I am getting an error. Or a link to my account. Or again the disabled pop up.
    Is this what you were asking for?

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 4, 2024

    open a cs6 app, click help and take a screenshot.  copy and paste here the screenshot.

    J
    JehrichowAuthor
    Participating Frequently
    September 4, 2024

    Thanks!

     

    I had contact with ADOBE Germany.

    My licenses were checked. Everything fine.

     

    They can not help me!

    They told me to ask here in tie community.

     

     

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 4, 2024

    you can contact adobe support and see if they can confirm that's an error or if there's an issue with your license.

     

    there are 2 ways to contact adobe support; chat and twitter (now x):

    chat:
    if you have or want to purchase a subscription, use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices