I have an account with adobe creative cloud and I was able to get it for free through my school. I unfortunately had to get a new computer, but afterwards, I had to go to my school's tech help desk to figure out how to re download it and they helped, but when I installed the photoshop app, it said trial for 7 days, but online it says payment method is redemption code. I'm not sure what else to do, but I need this for school. What am I supposed to do?
Does your Cloud subscription properly show on your account page?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If you have more than one email, are you sure you are using the correct Adobe ID?
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If yes
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
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If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - https://helpx.adobe.com/contact/support.html
Chat/Phone: Mon - Fri 5am - 7pm (US Pacific Time) <=== NOTE DAYS AND TIME
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