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N
Notslyr
Participant
April 30, 2020
Question

trial canceling

  • April 30, 2020
  • 1 reply
  • 128 views

I started a trial used it for 2 days and forgot about it until the day after it ran out and I cannot cancel the trial now. It was a 7 day trial.

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1 reply

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
April 30, 2020

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

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