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Ibrahim24767456uech
Participant
June 7, 2022
Question

Trial for creative cloud

  • June 7, 2022
  • 1 reply
  • 317 views

Be aware, once you get the free trial and try to cancel they will tell you its cancelled but won't actually cancel. Ive been wrongfully billed for that past 2 months and customer service is a joke, they keep disconnecting me after saying it's resolved. I guess they force their customers to a subscription...not good. 

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1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
June 7, 2022

Ibrahim, sorry you are encountering problems canceling your subscription.  Please follow the guidance provided in ADB-24707286-Q2Z8 and use the process listed in https://helpx.adobe.com/lightroom-cc/kb/manage-subscription-ios.html to cancel your subscription through the Apple store.

 

I do see that you have been disconnected while contacting us multiple times.  You can use the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to update your recent support case, but I don't show any active memberships under your account.  You can also use the steps listed in https://helpx.adobe.com/manage-account/using/cancel-subscription.html to verify that you have no active subscriptions from Adobe to cancel.  

 

I know this can be a confusing process, Ibrahim, especially if you use a subscription managed by Apple but for an Adobe service.  If you have any questions, please update this public forum discussion with the specific Adobe application or service you are trying to cancel.

I
Ibrahim24767456uechAuthor
Participant
June 7, 2022

I did not sign up using the apple store and when i told customer service to cancel my trial they just ignored me and continued to offer me a discount..... now id like to cancel my subscription and receive my refund but you people are giving me excuses that i cant get a refund because i didnt cancel. And contacting customer service is very frustrating. Unbelievable experience from adobe. I want my refund back. Scam

 

[Profanity removed by moderator.]

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
June 7, 2022

Ibrahim, which Adobe software or service are you trying to cancel?  What application were you opening?  Were you opening the Adobe application or service on your computer or phone?

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