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markr80071421
Participant
March 22, 2015
Question

trial has ended - purchased plan - cannot open PS keeps saying 'trial has expired'

  • March 22, 2015
  • 1 reply
  • 138 views

My PS trial ended so I decided to purchase the creative cloud photo plan.  After completing the purchase I tried to open the application, but when I do, I just get a "trial has expired" page with links to "join now" or "license the software".

I have tried uninstalling and installing the app but I still get this page.

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    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 22, 2015

    uninstall  your ps trial.

    clean (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6)

    then download the cc desktop app and install your subscription ps, Creative Cloud Help | Creative Cloud for desktop

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