Trial mode and useless apps?

Question

I bought a student subscription (that offers the FULL range of apps mind you) to the creative cloud 10 days ago and my cloud still shows downloaded desktop apps as being in trial mode. In addition to that attempting to open them brings up a window of the adobe licensing agreement, that, when you click "accept", closes that window for a while then reopens it.

I've attempted a ton to try and fix this, by testing connectivity, clearing my cache/cookies, uninstalling and redownloading/reinstalling both the creative cloud and the apps, running limited access repair tool, looking in my hosts file for adobe, and repeating all these things multiple times and in as much conjunction as I could.

I honestly don't know what's wrong. If it were an issue with my subscription I would at least be able to access trial versions of the apps I'd think, but I seem to be able to access the online apps just fine. Does anyone else have this issue or suggestions to try and fix it?

AxelMatt · Accepted Answer

If you are using Windows OS , make sure that hidden items view is enabled in the Windows Explorer. Then goto inside the C: drive and look for ProgramData folder.

Please try the steps below:

Sign out from the Adobe Creative Cloud desktop application (Sign in and sign out to activate Creative Cloud apps)
Browse to the location: [System Drive]:\ProgramData\Adobe
Rename the 'SLStore' folder to 'SLStore_old'
Browse to the location: [System Drive]:\Program Files (x86)\Common Files\Adobe
Rename the 'SLCache' folder to 'SLCache_old'
Sign in to the Adobe CC desktop app

If this doesn't help you can try this:

Close all Adobe apps and make sure no Adobe processes are running in Task Manager.

1) Make sure that Hosts file does not contains Adobe URL entries with Loop back address 127.0.0.1 .

2) Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

Type in below command and hit 'Enter' key.

Appdata

It will open Appdata folder.

Then navigate to Local>Adobe>OOBE. Open OOBE folder and delete " Opm.db" file.

Once you had deleted Opm.db file , Sign in to Adobe Creative Cloud app using Valid Email ID and check.

Here you can find additional Infos and steps to resolve:

Stop Adobe Creative Cloud from opening in trial mode after purchase

magical_Skyline0D4A · Answer

It seems you did everything necessary to try to solve the problem, contact Customer Support directly to check that everything is ok before experimenting with other alternatives Contact Customer Care

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