trial Not work

Forum|Forum|2 years ago
November 3, 2023
2 replies
476 views

Hello. I have a 30-day trial for all creative cloud applications, but I can’t use anything in the application itself, it says that the trial period has expired. Help, what to do?

Libraries

This topic has been closed for replies.

Correct answer kglad

@MegaMans

it's a technicality. the trial is 7 days, but if you cancel within 14, there's no charge (or more acurately, you've probably already been charged but will be refunded).

nothing is going to change regarding your expired trial by discussing the number of trial days.

Nancy OShea

Community Expert

Creative Cloud has a 7 day trial, not 30 days.

After 7 days the plan reverts to a paid annual subscription unless you cancelled it beforehand.

With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.
https://account.adobe.com/plans

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Twitter: https://twitter.com/adobecare

Hope that helps.

Nancy O'Shea— Product User & Community Expert

M

MegaMansAuthor

Participant

There is a 14 day one. In a hurry I wrote 30

kglad

Correct answer

Community Expert

@MegaMans

it's a technicality. the trial is 7 days, but if you cancel within 14, there's no charge (or more acurately, you've probably already been charged but will be refunded).

nothing is going to change regarding your expired trial by discussing the number of trial days.

kglad

Community Expert

i'm not sure where you saw a 30 day trial. that's not a routine app subscription offering, but there's nothing easy you can do (on the problematic computer) to restore a trial that ends early.

the easiest fix is to install a trial onto another computer.