Skip to main content
B
Balázs24938259h1yk
Participant
June 20, 2022
Question

Trial version expired.

  • June 20, 2022
  • 2 replies
  • 193 views

Bought the full version of Photoshop and along with the Photography Pack. BUT, I can't use it because it tells me that I will have to buy the full version. I already texted the costumer support 3 times, nothing happened. I don't think the problem is on our end. Already tried to uninstall, and everything. Still nothing happened. I've been paying for it for 3 months now, and I need it for my work. Can somebody please help me?

This topic has been closed for replies.

2 replies

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
June 20, 2022

Hi there,

We're sorry for the trouble. We checked the account details and found that the subscription is active as you have mentioned. Kindly refer to the article mentioned by the expert above. I'm sure it will help.

Let us know the outcome. 

B
Balázs24938259h1ykAuthor
Participant
June 21, 2022

We tried every step. It didn't work.. Any other tips?

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
June 21, 2022

Balazs, sorry you continue encountering problems using your recently purchased Creative Cloud Photography plan.  Make sure you are installing the software on a computer that has unrestricted access to the Internet.

 

You can use the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to update your active support case ADB-24948640-Q7W1.  It is currently open and pending your response, Balazs.

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    June 20, 2022

    Revert to trial https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html may help
    -and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
    -and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

      B
      Balázs24938259h1ykAuthor
      Participant
      June 21, 2022

      Hello, thanks for the advices! But it didn't work for us.. We tried the Limited Access Repair tool as well, but it found no files to correct.. So I tried manually as well, but that also didn't work. So honestly I don't know what to do now.. I'm paying for it, and it doesn't work. Right now, asi it is, is a waste of money. But I need it for my work.. 😕😕

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices