trial version interfering with paid subscription

Question

A couple of days after purchasing a pre paid annual subscription I found my storage reduced to 2 GB. When I log into my account plans and products page I see that there are two subscriptions listed. One is the full pre-paid subscription due to renew in 2016 and the other is a 30 day trial. The trial seems to be the active version. I don't know why it is there, I didn't dowload the trial. There is no cancel option under the manage plan screen for the trial version like there is for the full  paid version. Has anyone else seen this and/or have a solution?

Cari Jansen · Answer

You might be experiencing a known issue – I had the same happen when I first updated my Creative Cloud applications to the CC 2015 release.

I basically Quite the Creative Cloud Desktop application, then relaunched it and all was fine.

However, that might be something you've already tried and doesn't work.

The following post by Adobe provides some other resolutions you can try out: Creative Cloud applications revert to trial mode after an update to CC 2015

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