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lorrainee84522149
Participant
October 27, 2017
Answered

Trial Version of Illustrator Won't Install

  • October 27, 2017
  • 1 reply
  • 299 views

Hi

I have tried repeatedly to install the trial version of Illustrator but it stops at 99% complete each time.

If i reboot the app shows as available but if I try to start it I get a message to say I need to log in and once I enter my details I just get the please wait message with a spinning wheel and o further options.

Any ideas how I can fix this?

Thanks

This topic has been closed for replies.
Correct answer Bani Verma

Hi Lorrainee84522149,

As you have mentioned you are having trouble installing Illustrator CC trial on your machine and when you reboot you get a spinning wheel in the Creative Cloud desktop app.

I would recommend you to turn off your anti-virus and internet security program for the time being and then follow the steps given here:Adobe Creative Cloud desktop app doesn't open or shows a spinning progress wheel.

Let us know if this helps.

1 reply

Bani Verma
Bani VermaCorrect answer
Legend
October 27, 2017

Hi Lorrainee84522149,

As you have mentioned you are having trouble installing Illustrator CC trial on your machine and when you reboot you get a spinning wheel in the Creative Cloud desktop app.

I would recommend you to turn off your anti-virus and internet security program for the time being and then follow the steps given here:Adobe Creative Cloud desktop app doesn't open or shows a spinning progress wheel.

Let us know if this helps.

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