Trialed Lr for 30 days, bought Lr v6 on disc, cannot install, msi.dll error

Forum|Forum|10 years ago
February 26, 2016
2 replies
270 views

I just got my retail disc in the mail, and went to install it, got error message:

The procedure entry point could not be located in the dynamic link library. C\WINDOWS\SYSTEM32\msi.dll

I drilled down and made sure the driver was enabled. I followed another process that, if I understand what's going on, activates a driver which looks at the msi link, and determines if it is working. If working, no error message. I did not get an error message, so am assuming all is good.

Advise?

Also, should I deinstall the trial version before trying to install v6, or will it automatically reason it's way through it?

Thanks,

John

This topic has been closed for replies.

J

johnnys59444068Author

Participant

No luck. Thanks, though.

kglad

Community Expert

after scanning for viruses and malware, replace your msi.dll, msi.dll free download - DLL-files.com

J

johnnys59444068Author

Participant

Well, two steps forward, one step back.

Along with the original error, I would get directed to Adobe to download the installer. After taking your advice on the free download, the installer loaded. Woo-hoo!

Not so much woo-hoo, as it turns out.

I trialed v5.xxx. It worked without issue. When I decided to purchase the product, I decided to buy v6, instead of buying v5 and upgrading later.

I didn't pay attention to the system requirements of v6. When the installer loaded, I got another pop up window saying that it could not load on my system, as I am operating a 32 bit system, and it needs 64 bit. Oh well.

kglad

Community Expert

copy the installation files to a desktop directory and reinstall using those desktop files.

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