Skip to main content
C
Catfishsoup
Participant
November 15, 2021
Question

Tried absolutely everything - Adobe Creative Cloud will not go past loading screen

  • November 15, 2021
  • 1 reply
  • 179 views

Hi I was hoping for help,

I have tried every possible solution on the discussion page that I can find to fix the loading screen on creative cloud but nothing is solving my issue, I am at my wits end as I used to use the Adobe software almost daily for university.

 

Everything worked fine until about a month ago but I tried moving the installation files to another drive and after that it wouldnt run.

 

Ive tried:

- The clean up tool

- Deleting the AppData

- Doing a fresh install (doing the whole restart business too)

- Repairing through control panel

- Amending certificates

- Deleting the host files in System32

- Creating another user and installing the software via that

- Running CC through administrator

 

If anyone has any other solutions that may fix the issue, it would be great because at this point I'm paying for software that is unusable and only causing me stress.

    This topic has been closed for replies.

    1 reply

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    November 15, 2021

    Catfishsoup, what operating system is installed on the computer that you are using the Creative Cloud on?  Does the University manage the computer or network?

     

    In addition to the troubleshooting steps you implemented, please also see https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html.  Would you please update this public forum discussion if you have any questions?

    C
    CatfishsoupAuthor
    Participant
    November 17, 2021

    Hi Jeff,

     

    Im running Windows 10 Pro and it is my personal computer at home that I have my own account on, I just send the invoices over to my University and they refund payment when necessary, they have no contact with my account.

     

    I've tried everything on that troubleshooting guide and nothing has worked

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    November 17, 2021

    Thanks for the update, Catfishsoup. Please begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen to see if any additional assistance can be provided by directly contacting our support team.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices