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Participant
November 29, 2013
Answered

tried to install photoshop cc but copy on computer=incomplete & wont launch, desktop cc says uptodat

  • November 29, 2013
  • 2 replies
  • 656 views

tried to install photoshopp cc on my computer, when I try to launch it, it says incomplete and theres only a small amount there.

desktop cc says it iss "uptodate" so i cannot install it again.

this is really hosed.

Lightroom installs absolutely fine.

the photoshop cc installation need to be fixed!

this is on os/x mavericks

    This topic has been closed for replies.
    Correct answer kglad

    the uninstaller uninstalled pshop so i now infer i need to use the cleaner

    no uninstaller found for lightroom and do ineed to uninstll the cloud ?? also


    no, you don't need to uninstall lightroom and you don't need to uninstall your cc app.

    you actually don't need to uninstall anything to use the cleaner but it's a good idea to uninstall the apps being cleaned because they'll need to be re-installed.

    in any case, it sounds like your only cc suite app is ps.

    now run the cleaner, fix your cc app, restart your computer and then install ps cc.  follow those steps in the order suggested.

    2 replies

    Participant
    November 29, 2013

    http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html

    looks like it might have the solution, awfully hard to find

    kglad
    Community Expert
    Community Expert
    November 29, 2013

    try to run your uninstaller.

    you can also run the cleaner but that will require you to reinstall all your cc installed apps, http://www.adobe.com/support/contact/cscleanertool.html

    then fix your cc app, http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html

    Participant
    November 29, 2013

    I will try that cleanr

    the uninsstller did not work at all

    not sure if zi awant to uninstall lightroom also.....

    what works best ???

    Participant
    November 29, 2013

    the uninstaller uninstalled pshop so i now infer i need to use the cleaner

    no uninstaller found for lightroom and do ineed to uninstll the cloud ?? also