Skip to main content
M
MAAD
Known Participant
August 18, 2021
Question

Trouble activating new plan

  • August 18, 2021
  • 1 reply
  • 1210 views

Hello,
I had access to the full Creative Suite through a non-profit I was part of. Due to Covid they went on a haitus and I decided to subscribe to the LR/PS plan in order to continue using these apps. However when I try to access to PS/LR I get a message saying: 

"Sorry, your account is not valid on this device. Please try again with school ID.

Your IT administrator may have applied access restriction on this device. Please try again with another Adobe account or contact your IT administrator for assistance." 

I've been in touch with the IT administrator who told me there has been a shift in how Adobe issues licenses (I believe it's now machine based). I'm a professional photographer and have several clients requesting photos that I'm unable to access. I stand to loose a fortune because of this. I've been in touch with Adobe support but only get shuffles around between various support staff who offers what seems to be guesses. I'm now waiting for a support call within 24-48 hours(!?)

Here are the steps I've taken so far:
- Uninstalled Creative Cloud
- Cleaned certificates in KeyChain
- Changed email address 

- Still no dice

Can anyone here offer any insight how to solve this? 
Thanks
/Martin

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
August 19, 2021

did you use a different (from your non-profit) adobe id for your ps/lr subscription?

M
MAADAuthor
Known Participant
August 19, 2021

Hey,
TBH, I don't remember it's been a few years since I installed the creative suite that I got through the NGO. But I think I might have signed up with an email associated to the NGO. However, I tried using my professional email address which I had been using as my Adobe account email before I joined the NGO and that's when I run into problems. After I spoke with Adobe support I changed the email associated with my account to a personal one but I still get the same error message. 

kglad
Community Expert
kgladCommunity Expert
Community Expert
August 19, 2021

check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

 

if you see your ps/lr subscription, that's the adobe id associated with your subscription.  on your problematic device, sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

 

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices