Trouble downloading and installation of Photoshop Elements 11 upgrade.

Question

I have purchased and attempted to download and install the upgrade version of Photoshop Elements 11.  Have tried both the Akamai Netsession method and browser download and neither have resulted in a successful installation of the upgrade.  To me it almost appears that regardless of what I do it is downloading a version for Win rather then OS.  Any suggestions

Jeffrey_A_Wright · Answer

Is it possible that you choose the Windows version of the software at the time of purchase? Please try downloading the Mac trial and entering your serial number from your account. You can find the trial installer at http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements&loc=us.

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