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Participant
December 19, 2019
Answered

Trouble downloading Photoshop

  • December 19, 2019
  • 3 replies
  • 782 views

I am trying to download Photoshop using Creative Cloud Desktop (I've tried using the direct site and it just won't do anything at all).  The first issue is when I start to download, it REALLY drags down my internet and makes using other devices while downloading, almost impossible. Ok, I can deal with this. Then as it's installing it just suddenly reaches a point and stops, but still says it's installing. First I figured it was because my screen was going to sleep which shouldn't matter but seemed to happen at the percentage it was at right before the screen went to sleep. So I disabled the sleep function and restarted my (SurfacePro 6)  and began the install again. I went to bed as the install is extremely slow, and when I woke up in the morning it was just sitting at 44% still like it is freezing up during install.  I do not get any error code, and the percentage that it gets to isn't always the same, just at SOME point it freezes and won't finish. Every time I have to cancel the install and restart my computer. uuugghhhh. Is there a way to just refresh instead of canceling the install? I don't see one anywhere, and F5 does nothing of course. Please don't reply with too much tech talk as I'm no IT professional. I've grown up with computers and I can get by, but I can't write code or anything too in-depth. Thank you in advance. 

This topic has been closed for replies.
Correct answer Peru Bob

I've moved this from the poorly named Community Help forum (which is the forum for issues using the forums) to the Get Started forum so that proper help can be offered.

3 replies

lindseylyAuthor
Participant
December 19, 2019

I turned off the firewall and it finally completed. Thank you for your time and assistance. 

Peru Bob
Community Expert
Community Expert
December 19, 2019

You're welcome. 

Peru Bob
Community Expert
Peru BobCommunity ExpertCorrect answer
Community Expert
December 19, 2019

I've moved this from the poorly named Community Help forum (which is the forum for issues using the forums) to the Get Started forum so that proper help can be offered.

Peru Bob
Community Expert
Community Expert
December 19, 2019