Trouble getting on site

Your post is confusing.  If it's easier for you to post in your native language, feel free to. 

You may be entering a redemption code rather than a serial number (which is obtained with a redemption code).

See here:

https://helpx.adobe.com/download-install/kb/redemption-code-help.html

and here:

https://helpx.adobe.com/download-install/kb/find-serial-number.html

It is also possible that you are using the wrong installation file for the serial number  (i.e.: a Student and Teacher serial number for a non-Student and Teacher installation file).

@David28181150pjhd 

are you trying to install an adobe product that requires a serial number?

if so, what product/version and what is the exact error message? (copying and pasting here a screen shot of that panel would be helpful.)

Hi, 

We're here to help you. What issue are you facing? Were you able to contact support?

Please feel free to share your concern so that we can help you. 

Regards 

Kanika 

Which Adobe product are you referring to?

Are the numbers you mention part of a product serial number?

Please tell us exactly what the numbers are for. Please tell us what you paid for. Please DO NOT TELL US THE NUMBERS, this is a public forum.