Hi Adobe Community, I’m having trouble installing Adobe Acrobat Pro on my MacBook using the package installer. Interestingly, all other Adobe apps (like Photoshop, Illustrator, etc.) install without any issues. Here’s what I’ve tried so far: Downloaded the latest installer from the Creative Cloud app. Ensured my macOS is up to date Checked for sufficient storage space (I have over 50GB free). Tried restarting my Mac and reinstalling multiple times. The error message I’m getting is:“the installation is failed” Has anyone else encountered this issue? Any suggestions on how to resolve it? I’d appreciate any help or troubleshooting steps you can share. please find the log file attached Thanks in advance!

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trouble installing Adobe Acrobat Pro on my MacBook using the package installer

Forum|Forum|11 months ago
February 19, 2025
2 replies
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Hi Adobe Community,

I’m having trouble installing Adobe Acrobat Pro on my MacBook using the package installer. Interestingly, all other Adobe apps (like Photoshop, Illustrator, etc.) install without any issues. Here’s what I’ve tried so far:

Downloaded the latest installer from the Creative Cloud app.
Ensured my macOS is up to date
Checked for sufficient storage space (I have over 50GB free).
Tried restarting my Mac and reinstalling multiple times.

The error message I’m getting is:
“the installation is failed”

Has anyone else encountered this issue? Any suggestions on how to resolve it? I’d appreciate any help or troubleshooting steps you can share. please find the log file attached

Thanks in advance!

PDApp.zip