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tommyb70
tommyb70
Participant
April 18, 2020
Question

Trouble installing LR6 onto new computer

  • April 18, 2020
  • 2 replies
  • 170 views

Trying to install LR6 (which i have purchased and have a serial number) onto a new computer. After I enter the serial number the next page gives me an error "serial number you provided is valid, but a qualifing product could not be found on this computer." Help please.

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2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
April 18, 2020

If you registered your products online, you might find your previous version's serial number in your Adobe account. 

Please log-in to your account below.
https://account.adobe.com/products

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Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. It's a scam, run away!

 

Nancy O'Shea— Product User & Community Expert
John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
April 18, 2020

That means you have an upgrade version, and you do not have a previous version installed

 

Do you see a place where you can enter the serial number of your previous version?

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