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Participant
August 7, 2019
Question

Trouble installing on my MAC

  • August 7, 2019
  • 2 replies
  • 258 views

I have an IMAC OS High Sierra, version 10.17.

I work as a freelance illustrator. I created an Adobe account this morning, and really wanted to install some apps such as Illustrator and Photoshop on my iMac.

When I click on "install" in the list of apps which are available, a new window in Safari opens.

It looks like that. Sorry, it's in Polish.

Trwa instalowanie programu Illustrator przez aplikację Creative Cloud Desktop.

(Uwaga: Ta aplikacja służy do instalowania i aktualizowania wszystkich aplikacji graficznych i usług Adobe).
Uzyskaj pomoc

And a small pop-up window appears:

Basically translated to: Do you allow this website to open "CreativeCloudURIHandler" When I click "allow" nothing happens. The site literally just stays like that - no installation process or whatsoever. When I click: "No" Nothing happens either....

I have no idea why it doesn't work, I'm not an expert at computers either... I would be really delighted to have some help, especially since these programs are required for my work,

The interesting element is that last year or two years ago, I had Adobe installed on the same computer, and it worked just fine. Maybe there are still folders of an old version I gotta delete first?

Honestly, have no idea, would be grateful for some insight.

Thank you.

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2 replies

Jeffrey_A_Wright
Legend
August 7, 2019

Magnolia Bliss, the current error indicates that the installation process is being blocked by the current web browser.  Either click Allow or use a different web browser to complete the steps listed in Learn how to download your Adobe Creative Cloud apps .

August 7, 2019