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Participant
May 30, 2021
Answered

Trouble Installing Photoshop on Surface Pro X

  • May 30, 2021
  • 2 replies
  • 2760 views

Hello! I just got my Surface Pro X in the mail, and I noticed that as of May Photoshop now runs natively on the Arm based system (What my surface pro X is). I installed lightroom and Photoshop, but then decided that I didn't want lightroom anymore so I deleted it. Before I did, I noticed that lightroom opened up and ran just fine. But when I downloaded Photoshop (after lightroom was uninstalled) it wouldn't open due to the immediate error message of "This application failed to start because openal32.dll was not found. Re-installing the application may fix this issue."

 

I did try and re-install it, but it didn't seem to do anything. The same error message still pops up. I really will need to use photoshop, and I would love to see a solution for this. Thanks!

 

This topic has been closed for replies.

2 replies

Participant
February 24, 2022

Yes I am having the same issue with my new Suface X Pro

kglad
Community Expert
Community Expert
February 25, 2022

did you check the ms link?

Participant
February 25, 2022

I tried that and it didnt work. 

 

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
May 31, 2021