Skip to main content
J
Joanne_H
Participant
December 20, 2013
Question

Trouble re-downloading products purchased in 2009

  • December 20, 2013
  • 1 reply
  • 227 views

My harddrive failed and I had to install a new one. So now I'm trying to re-downloaded the Adobe products I purchased online back in 2009. I found the files through my Order History but nothing happens when I click Download. What do I need to do to claim the software I already own but can't access?

    This topic has been closed for replies.

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    December 20, 2013

    what software versions are you seeking?

    J
    Joanne_HAuthor
    Participant
    December 20, 2013

    I got it. I needed to allow cookies, pop-ups and take down the fire wall. Doh.

    Thanks anyway, Kglad.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    December 21, 2013

    you're welcome.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices