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J
Jacob23973993clae
Participant
April 9, 2022
Question

Trouble Reinstalling Photoshop CS6 With Serial Number

  • April 9, 2022
  • 2 replies
  • 365 views

Hello all, 

I had an old computer build die on me and go corrupt therefore making it impossible for me to deactivate CS6 on that PC before reinstalling it on the new computer I have now. I have the Photoshop CS6 serial number here, and it tells me I have two active devices it's installed on which is no longer true. I was wondering if there is a way around this or am I just doomed to get all the new stuff from the creative cloud? I'd like to avoid that due to the fact I don't get to go out and take photos as I used to nor mess around in photoshop as I used to either, I can't justify paying a subscription. 

If it boils down to it, I'll have to bite the bullet on the Photography Plan on creative cloud. 

Thanks for any help!

This topic has been closed for replies.

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
April 10, 2022

CS6 is discontinued & unsupported.  It's no longer available with a Creative Cloud subscription (your first screenshot) and cannot be used on modern Macs (Catalina, Big Sur or Monterey).  Nor has legacy Creative Suite been tested on Windows 11.  It might work or not.


MODERN OPTION:
Photoshop Elements (under $100, no subscription needed).
https://www.adobe.com/products/photoshop-elements.html

Nancy O'Shea— Product User & Community Expert
John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
April 9, 2022

(this is the ONLY support Adobe still offers for old programs)
When you can't deactivate a serial number
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

    K
    Kraterer
    Participant
    April 21, 2022

    Like many others, my computer crashed with the last Windows 10 update. The only fix was a clean Windows install, which means I didn't have the opportunity to deactivate CS6. Every chat support person so far has stated that CS6 is no longer supported. Since I don't need help with the actual application, will someone... somehow be able to help deactivate one installation so I can reinstall on my newly installed Windows 10 machine? Am I chasing my tail???

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    April 21, 2022

    Go up and read what I wrote on April 09

     

    Nobody here can help... and BEWARE of someone offering help via a private message

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