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marth41951160
Participant
May 13, 2018
Answered

Trouble Uninstalling - adobe cleaner doesn't work

  • May 13, 2018
  • 2 replies
  • 7674 views

So I have Photoshop CC (2015) trial plus a few other apps. They all refuse to uninstall (through drop down menu on Creative cloud app) because of an encountered error during uninstallation.

They don't tell me what the error is and when I click the "more info link" it's a blank web page.

I've tried the Creative cloud cleaner but photoshop, media encoder etc etc does not show up. Only thing I can uninstall through cleaner is the Creative Cloud app.

I know they are on my computer because they show up in my programs list and start bar.

Any help will be great because they are taking up a lot of my needed disk space.

It has been years of trying but still no progress

This topic has been closed for replies.
Correct answer Bani Verma

Hi Marth41951160,

Sorry for the trouble that you had to face while trying to uninstall Adobe products from your machine.

As you have mentioned you have tried to uninstall the apps through the desktop app, CC Cleaner tool and control panel as well, however the uninstall fails with an error.

I would suggest that you manually delete the below mentioned folders to completely remove Adobe from your machine.

Delete everything that says Adobe on it from the following folders:

  • Program Files > Adobe
  • Program Files > Common Files > Adobe
  • Program Files (x86) > Adobe
  • Program Files (x86) > Common Files > Adobe
  • C:\Users\<user_name>\AppData\Local\Adobe
  • C:\Program DATA \Adobe

NOTE: This will delete everything related to Adobe from your machine.

Let us know if this helps.

2 replies

Bani Verma
Community Manager
Bani VermaCommunity ManagerCorrect answer
Community Manager
May 16, 2018

Hi Marth41951160,

Sorry for the trouble that you had to face while trying to uninstall Adobe products from your machine.

As you have mentioned you have tried to uninstall the apps through the desktop app, CC Cleaner tool and control panel as well, however the uninstall fails with an error.

I would suggest that you manually delete the below mentioned folders to completely remove Adobe from your machine.

Delete everything that says Adobe on it from the following folders:

  • Program Files > Adobe
  • Program Files > Common Files > Adobe
  • Program Files (x86) > Adobe
  • Program Files (x86) > Common Files > Adobe
  • C:\Users\<user_name>\AppData\Local\Adobe
  • C:\Program DATA \Adobe

NOTE: This will delete everything related to Adobe from your machine.

Let us know if this helps.

Govardhan.V
Govardhan.V
Participating Frequently
May 16, 2018

If you still face same issue , you may try Microsoft Fix it tool :

https://support.microsoft.com/en-in/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed

If you still unable to remove installed apps , you may go for advanced uninstaller tools like Revo uninstaller , Your Uninstaller....etc

tommyjojo
tommyjojo
Participating Frequently
March 22, 2020

what if i'm on a mac?  this is crazy...its installed but keeps on saying it needs to be installed 

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 13, 2018

what os?

M
marth41951160Author
Participant
May 14, 2018

Windows 10

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 14, 2018

try using your control panel.

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