Trouble uninstalling Creative Cloud and illustrator

Forum|Forum|7 years ago
February 24, 2019
4 replies
1115 views

Hi

I had the monthly based Creative Cloud-package, but don't need it any more - now I have trouble uninstalling it.

When I try to uninstall illustrator, the Adobe Creative Cloud-app automatically opens and says 'trying to connect to server', but it never reaches further than 2% and then it just stops.

What can I do?

Creative Cloud

This topic has been closed for replies.

Correct answer Nancy OShea

Restart your computer.

T

Test Screen Name

Legend

One thing that might be worth mentioning: uninstalling does NOT stop Adobe from charging. You have to cancel your subscription for that.

shawn_starc

Inspiring

Looks like an issue coming from network and connectivity.

If you are using any antivirus. Turn it off along with firewall and try with direct download link of Adobe applications

Download Creative Cloud apps

tineb27464014Author

Participant

Thank you, I tried deactivating the firewall but it doesn't make a difference.

I tried downloading the Creative Cloud uninstaller, but it turns up with an error saying that another version of Creative Cloud i already running or another Adobe Installation-program, and that these should be shut down before continuing. But no other program is running, I even checked the joblist!

What is wrong with this app or my computer?