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Tjones3
Participant
February 28, 2014
Answered

Trouble with Activating Trial vs CS5.5

  • February 28, 2014
  • 1 reply
  • 509 views

My hard drive crashed and I lost my CS5.5,  thanks to the community I was able to download a trial version on my new hard drive. The problem is that Adobe is recognizing my serial number as an upgrade version, which at the time I purchased it was not what I thought I was buying.  I was running CS2 and they could not or would not up- grade from that series.  So when I try to activate the trial verson with my CS5.5 serial number,  I get a window that opens and doesn't recognize my CS2 serial number as valid,( there is no option for CS2)   So trying the other option of clicking the buying button, I 'm informed that It's no longer availabe. 

I tried calling  Adobe and the women I spoke to, told me that they did upgrade from CS2 and that's why I had that product.  She tried to turn me over to the tech support,  but after a long wait on hold, I gave up waiting.  So how do I resolve this loop?  I no longer have CS2 on my new hard drive because of the crash, and I'm not sure if I still have the software.  I'm sure I paid for the full version of CS5.5.  And the days are counting down on my trial version.

    This topic has been closed for replies.
    Correct answer Tjones3

    is this a mistatement in your first post, "..I was running CS2 and they could not or would not up- grade from that series."?


    I chated with Adobe and resloved the problem

    Thank you for your help

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 28, 2014

    try using the cs2 serial number from here, http://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.html

    T
    Tjones3Author
    Participant
    March 1, 2014

    I'm not sure how this helps. I went to the web page found the cs2 serial number.  when the window came up to activate the trial version, it looked for an older versions  to upgrade,  and of course mine has been lost, and it dosen't have CS2 on the activate window.  I inserted the new serial number from the sight but nothing happened.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 1, 2014

    is this a mistatement in your first post, "..I was running CS2 and they could not or would not up- grade from that series."?

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