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kneesac21765977
Participant
August 9, 2017
Answered

Trouble with connecting to Creative Cloud Servers

  • August 9, 2017
  • 2 replies
  • 676 views

Hello:

         I have not been able to open my acreative Cloud app for a while now.

I have the Photography subscription and Photoshop and Lightroom both work

fine but can't update. Everytime  I try to open the Creative Cloud app or attempt to update

one of the programs it give me this message

           ""  Unable to reach adobe severs.Please check your firewall settings,

ensure that the time settings on your computer are correct and try again ""

        There was nothing done on my computer as far as changes (except windows auto

update) and I checked all settings .  Has anyone had this problem and has there been a solution?

Thank you for any help

Kneesa Char

    This topic has been closed for replies.
    Correct answer kglad

    I've been using the company's network, home WiFi, and cellular tethering. Nothing's working. Also on both Mac's and PCs.

    Here is the exact message I'm getting:

    "We're sorry. Something seems to be wrong on our end. Please try again later. If this continues to fail, please contactcustomer support."


    using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

    2 replies

    W
    wsterli2
    Participant
    August 9, 2017

    Same problem.

    Get a notice within the CC Admin Console saying "something is wrong" on their (Adobe's) end.

    We have people idle without software because seats can't be confirmed.

    Please advise.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 9, 2017

    confirm that you can connect to the secure adobe servers.

    for help with that and other common secure adobe.com connection problems read, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

    K
    kneesac21765977Author
    Participant
    August 9, 2017

    Thanks for your post .  I have tried all those ways and I get the same message       and they never ask for me to sign in

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 9, 2017

    if you've confirmed you cannot connect are you using a company computer, firewall, router, hosts file etc?

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