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Anonymous
October 4, 2021
Question

Trouble with Creative Cloud account

  • October 4, 2021
  • 1 reply
  • 283 views

I used my personal email address purchased Creative Cloud 3 years ago. This license was expired for 2 years and I haven't been using any of these softwares ever since. Today, I purchased Creative Cloud through the company email address. For some reason, Creative Cloud kept using the old account to login and downloading the apps. What is the best way to manage this? 

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1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
October 4, 2021

Default, can you elaborate on what you mean by being logged in under an old account. Do you receive a specific error message when you try to sign in? What type of Creative Cloud membership did your company purchase?

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