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Kiilu37706288udy2
Participant
May 29, 2024
Question

Troubles canceling plans

  • May 29, 2024
  • 2 replies
  • 171 views

I recently signed up for the annual plan of Adobe Acrobat. On the confirmation email, it was clear that I was at liberty to cancel the plan before end of the free trial. That same day, I was unable to cancel the plan, till today (three weeks ago).  I have been unable to cancel this plan since. What should I do?
I have only been receiving the declined messages from my bank. 

This topic has been closed for replies.

2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
June 17, 2024

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Amal.
Community Manager
Amal.Community Manager
Community Manager
May 29, 2024

Hi there

 

Hope you are doing well and thanks for reaching out.

 

This is something better handled by our billing team https://helpx.adobe.com/contact.html . click on the contact us button in the bottom right corner to initiate the process.

 

~Amal

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