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tabatha-xZzwAo
tabatha-xZzwAo
Participant
December 16, 2013
Question

troubleshooting msg

  • December 16, 2013
  • 1 reply
  • 199 views

error message wont allow me to sign further toward using Muse app - what is that all about why does the error message come on asks you to retry go back or quit program

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1 reply

Romsinha-9KMEUt
Adobe Employee
Romsinha-9KMEUt
Adobe Employee
December 17, 2013

Hi tabatha,

Please follow the below mentioned steps:

Windows: Navigate to C/Users/User Name/AppData/Local/Adobe/OOBE/opm.db and delete it.

Mac: Navigate to ~/Library/Application Support/Adobe/OOBE/opm.db and trash it. (http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html)

Launch Muse and try to sign in.

Regards,

Romit Sinha

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