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Trying to activate Photoshop cs5 without success

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Deactivated cs5 on my old computer, and trying to activate on the new one - Photoshop says that activation limit is reached (

In my account I see photoshop license, but nothing in the “activated devices”.

Jeff_A_WrightCorrect answer

Community Manager

Thank you for posting, @crea7or.

I appreciate your long-term use of our software. I apologize for any problems you have encountered managing the activations included with your purchase.

Please see

For information on reclaiming any used activations from a previous computer. Please see @John T Smith’s warning below about the need to upgrade the operating system to successfully send the activation request.

Please update this public discussion thread if you have any additional questions.

C

crea7orAuthor

Participating Frequently

I cannot contact the support person as before, the AI chat did not pass me thru because I have no active subscription.

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Nancy OShea

Community Expert

Right. Customer Support is for active customers who paid for supported products like Photoshop Elements or Creative Cloud. Creative Suite is legacyware that hasn’t been supported for several years.

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Nancy O'Shea— Product User & Community Expert

K

Kate Parker

Participating Frequently

If the device list is empty but Photoshop still says you've reached the activation limit, the previous activation may not have been released correctly. Since CS5 activation relies on Adobe's activation servers, this is usually an account-side issue rather than your installation. I'd contact Adobe Support and provide your serial number so they can reset the activation count. Also, are you installing the same CS5 edition (Standard vs. Extended) that your license is for?

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kglad

Community Expert

@Kate Parker

your advice is incorrect. adobe support cannot reset an activation count.

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Nancy OShea

Community Expert

CS5 from 2010 was built to run on WinXP & Win7, not Windows 11. Even if you manage to install it, legacy software wasn’t designed to work with fast chips, large memory devices, and advanced file management systems. This could be all for nothing.

Best advice: leave CS5 on your old device and use it for it as long as you can.

Use modern products on new devices.

REPLACEMENT OPTIONS:

Photoshop Express (free mobile app for iOS & Android)
Adobe Express (online image editing, free & premium plans)
https://www.adobe.com/express/pricing
Photoshop Elements (3-year license)
https://www.adobe.com/products/photoshop-elements.html
Photography Plan (Photoshop & Lightroom bundle)
https://www.adobe.com/creativecloud/photography/compare-plans.html

Hope that helps.

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Nancy O'Shea— Product User & Community Expert

C

crea7orAuthor

Participating Frequently

It worked at the win11 without any problems.

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Nancy OShea

Community Expert

If it works on Win11, why are you here?

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Nancy O'Shea— Product User & Community Expert

John T Smith

Community Expert

IF your computer did not properly link to the Adobe server your computer will show deactivated, but the process did not work on Adobe’s side

You don’t mention your operating system… if Windows 7 read this

If you have Windows 7 be sure to do the EASYFIX.MSI in step 2 of the link I provided before
test your browser https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html

https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error113

https://docs.microsoft.com/en-us/mem/configmgr/core/plan-design/security/enable-tls-1-2

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crea7orAuthor

Participating Frequently

Your user agent has good protocol support.

Your user agent supports TLS 1.2 and TLS 1.3, which are recommended protocol version at the moment.

It’s windows 11 in both computers, so TLS problem unrelated.

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Jeff_A_Wright

Correct answer

Community Manager

Thank you for posting, @crea7or.

I appreciate your long-term use of our software. I apologize for any problems you have encountered managing the activations included with your purchase.

Please see

For information on reclaiming any used activations from a previous computer. Please see @John T Smith’s warning below about the need to upgrade the operating system to successfully send the activation request.

Please update this public discussion thread if you have any additional questions.

Translate

C

crea7orAuthor

Participating Frequently

That’s disgusting, Adobe dropped support of cs5.5 and possible cs5 too without release of offline activated version as it was with cs2.

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Nancy OShea

Community Expert

You’re comparing apples and alligators. CS2 has been dead for many years.

CS5 can still be activated, providing you have compatible equipment & remaining activations available.

Failing that, you’ll have to find other solutions.

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Nancy O'Shea— Product User & Community Expert

John T Smith

Community Expert

1st, activated devices is only for subscriptions, not serial number programs

2nd, DE-activation requires connecting to the Adobe server

TLS 1.2/1.3 is now required to connect https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

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C

crea7orAuthor

Participating Frequently

TLS can not be a problem and this link gives me 404.

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kglad

Community Expert

@crea7or

the reason isn’t going to matter for you unless you can reactivate on that older computer that you’d previously used to deactivate so you can give it another try.

is that what you’re now trying to do?

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