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June 9, 2023
Answered

Trying to contact Adobe for support with purchasing Lightroom

  • June 9, 2023
  • 2 replies
  • 414 views

Hi all,
I cannot find any means of contacting Adobe for support with buying Lightroom.

When I click on 'Contact Us - Real help from real people - Start Now', it directs me to this page:
https://helpx.adobe.com/nz/contact.html

 

There is no means to contact Adobe.
If I choose one of the help topics, it directs me some pre-scripted solutions which don't match my issue.
When I type a search query in the Search bar, such as "How to purchase Adobe Lightroom", I get a blank page: 



Please help direct me to contact Adobe. Thanks

This topic has been closed for replies.
Correct answer Test Screen Name

You went to the right place. Something is blocking the chat. Be sure to disable ad blockers, enable cookies. Try a different browser. 

2 replies

kglad
Community Expert
Community Expert
June 9, 2023

generally, a mobile's browser works.  also, you should be able to purchase a lightroom (or any subscription) directly here, https://creative.adobe.com/plans

June 13, 2023

Yeah saw that, looks to be just their Monthly subscriptions. I'm just after the product to buy for lifetime. Thanks

John Waller
Community Expert
Community Expert
June 13, 2023
quote

I'm just after the product to buy for lifetime. 

By @16047131


That is not an option. Lightroom is only available by subscription.

Test Screen NameCorrect answer
Legend
June 9, 2023

You went to the right place. Something is blocking the chat. Be sure to disable ad blockers, enable cookies. Try a different browser. 

June 13, 2023

Yep the Adblocker was the issue there! Now lets hope the chat thing is functional, and not a PITA.