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Participant
October 27, 2015
Question

Trying to download a trial of edge animate trial and it continually stays at waiting

  • October 27, 2015
  • 1 reply
  • 166 views

Trying to download a trial of edge animate trial and it continually stays at waiting in the creative cloud menu app.  I am running on a MAC any ideas?

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1 reply

Atul_Saini
Legend
October 27, 2015

You may try to close the following process using Activity Monitor and please try to clear /tmp and retry.

  • CreativeCloud
  • Adobe CEF Helper`
  • Adobe Desktop Service
  • AdobeIPCBroker
  • Creative Cloud
  • AdobeUpdateDaemon
  • AdobeServiceInstaller
  • AAM Update Notifier
  • CCLibrary
  • node
  • Core Sync
Participant
October 27, 2015

Thanks for the reply but i have got that board trying to use adobe apps i have now deleted it and want you to delete my accounts as well i have two this one and another please tell me how to go about deleting my existence from your database please.

Atul_Saini
Legend
October 27, 2015

You may Contact Customer Care

[Note: Make sure that you are signed in to the website with the valid Adobe ID under which the product is registered]